As them including my client have their own non-verbal

As it has been previously
said, my client had a very challenging and difficult time. In palliative care,
such aspects as communication, interpersonal relationships play a large role. Only
by means of communion the health care assistants and other professionals could
understand Mrs. Petrova’s situation and evaluate her health conditions and then,
use a proper medication and caring methods. To understand the client is crucial,
especially in terms of palliative care.

First and foremost, while assisting
my client with her day-to-day care, I resorted to multiple methods and
strategies of listening which had a positive effect on my client. These listening
methods encompassed different ways: demonstrating empathy, paying due attention
to clients’ needs, giving the client an opportunity to express herself. All these
strategies facilitated communication and contributed to excellent understanding
between parties. It was also important to looks at the client and communicate with
her through the prism of her points of view, opinions, beliefs, visions.

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It was of paramount significance to involve my client
in facilitating conversations which included open-ended questions that gave my
client the opportunity to express herself, show her individuality and personality,
express her thoughts in terms of different topics (for example: “How are you
feeling today?”, “What has been worrying you most?”, “How have you been coping
with these experiences?”, “I understand that you have some questions and
concerns about your care. Can you tell me more about that?”, “How do you see
things going from here?”)

Explaining everything to my
client in a proper way played a crucial role and was also used in order to get
a better understanding about my client’s plans, opinions, recollections
(example: “Can you give me an example of what you are talking about?”, “Tell me
more about …”, “As you were talking I noticed … in your body language. I am
wondering if you are feeling/experiencing …?”)

Besides, while conducting a
conversation I used paraphrasing and summarizing. It helped my client understand
that her opinions were being listened to to and her concerns and views were taken
into consideration. It also provided an opportunity to get further
clarification (example: “What I hear you saying is that you have been
experiencing … which has been making you feel … Have I understood that
correctly?”, “What would be most helpful? Is there anything else you need?”).

As it has been mentioned,
non-verbal communication was of paramount significance especially if we speak
about palliative care. It is clear that all clients are absolutely different
and each of them including my client have their own non-verbal communications
language. As a HCA, I had to understand everything that my client wanted to
express both verbally and non-verbally. I could understand the needs and
requirements of my client by having a deeper look at her body language
patterns.

While communicating with my
client and the members of Mrs. Petrova’s family, I paid special attention to the
place and the environment. I was very important for me to ensure that everybody
felt safe and secure. For that reason, I always avoided speaking with the family
members of the client in crowded places, because it could confuse and make my clients
feel embarrassed or uncomfortable. Besides, it is significant to say how important
to maintain the privacy and dignity of my client and all members of her family
especially when everybody was anxious about the incurable disease of my client.